Getting a phone answering service for your company makes good business sense. Here are 6 really great reasons why you should be considering getting a virtual receptionist service for your small company.
1. Freeing up the time of the owner
Gone are the days when a company owner had to stay alert not to miss any call or text from a customer. But the answering service industry has really turned things around. It gives the convenience of a virtual staff member - one that’s lively, friendly and never takes a break.
With it, you get to achieve more customers 24 hours a day without even lifting a finger. This seamless answering service gives you lots of free time to focus on growing the company. It’s the perfect way of staying relaxed without shutting your doors to customers!
2. Presenting a professional image to customers and potential customers
The first impression is important in all walks of life. And phone service is no exception. The well-informed, polite and friendly greeting gets to build that professional image, both to customers and potential clients. This is a service that goes an extra mile to learn the products and services provided by your small company.
What’s more, it gets to absorb the company’s culture to address basic enquiries in a quick and efficient manner. It paints the picture of a company dedicated to addressing the needs of its customers in a more professional way.
3. Cost saving opportunities
To any company, time lost is an opportunity lost. This means that any missed sales call can either make or break your company. And that is where the answering service comes in handy - to always make you available when your customers need you most.
By capturing missed opportunities and lost sales, it increases the return on your investment by more than 100%. It really makes your company more of a one stop shop for customers.
4. No need to hire a telephonist
Hiring a telephonist might seem a good idea for a larger company. However, that’s not the case for a small company. It’s more of an costly proposition that will make it a challenge to realizing your company goals. This makes the virtual telephonist your best bet.
With it, you get to save yourself from the benefits, paid-off time, and insurance required by a full-time staff member. In short, it provides an efficient 24-hour service in a cheaper way.
A phone answering service is not that costly to set up. Therefore you get to satisfy your customers and save money at the same time. What’s more, you only get to pay for the number of calls you receive. It’s this affordable customer service that makes it more of an absolute essential for any small company.
6. Strategy Time For Your Managers!
Think of how much time you spend answering the phone and attending to incoming calls. A survey conducted in the UK showed that up to 40% of a managers time is spent attending to admin with much of this being spent on attending to phone calls. Not having to worry about this time gives you back a significant amount of time that you can spend on strategy.
Phone answering services are the future for companies. They eliminate the annoying and unreliable service provided by automated systems plus, you get to drive higher returns on your investment, something that’s essential to the growth and longevity of your small company. In short, it’s a service that saves face while acting as a magnet to customers.
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